Shipping Policy

Shipping

STANDARD EPARCEL OPTION

Here at Ballsports.com.au, we make every effort to ensure that orders are processed and sent on the same day for order if the order is received prior to 2pm (Qld time).

The standard EParcel option charge is a flat rate of $15.00

All backorders will be dispatched within 24 hours of arrival into warehouse.

 EXPRESS POST OPTION

The Express Post option of $25.00 flat rate is for orders less than 0.02m3. If your parcel is over 0.02m3 and you have selected Express Post, we will contact you via email to advise express post costs.  If no response to our email is received back to us within  24 hours, delivery will be sent by normal Australia Post EParcel freight, which will take normal land transit times to your destination. We will refund the difference between the two shipping options.

PLEASE NOTE: Some destinations are not covered by express post and therefore will not get to your destination faster. Here is a list of Post Codes covered by the express post network.

Ballsports.com.au  accepts no liability if your parcel does not get to your destination faster.

 METHODS OF DELIVERY

At Ballsports.com.au we use the most efficient, fast, safe and reliable form of shipping. Ballsports.com.au uses Australia Post EParcel division to ensure that you the customer have an enjoyable experience when shopping with us. We have found that this is an extremely fast and reliable service. Using Australia Post EParcel small and large parcels can be traced in transit to ensure we create a virtually seamless process between you ordering and us getting your order to you in a very prompt fashion. Delivery times vary around Australia, if you would like an estimated delivery time we recommend you use the Australia Post Delivery Time Calculator. Our suburb/postcode is Bundall 4217

In the event that your parcel takes longer than anticipated to be delivered please call us on 07 55262877 and we will track your order.

CONTACT DETAILS

Please ensure that you regularly maintain accurate contact details including both work and mobile contact numbers so we can easily contact you should a problem arise with your order. At Ballsports.com.au we carry a massive amount of stock so we endeavour to have  all items in stock at all times but on the odd occasion if out of stock we will order it in for you which takes a little longer. We will advise you if this is the case. 

FREIGHT PROBLEMS

Should you have any concerns about your order or if a delivery has taken longer than anticipated, please contact us immediately via our contact us section of the website and we will track your parcel and keep you as informed as possible on how it is progressing through the freight system.

 

DELIVERY TIMES

Delivery times vary around Australia, if you would like an estimated delivery time we recommend you use the Australia Post Delivery Time Calculator. Our suburb/postcode is Bundall 4217

Most deliveries take 1-3 business days from when we process the order. As we are a Gold Coast based business, most parcels sent to towns between Sydney and Mackay will take only 24 - 48hrs in transit. Areas outside of this area will typically take only 1-4 working days in Queensland, NSW, and Victoria with the exception of country areas which may take slightly longer. Deliveries to the Northern Territory, WA and Tasmania that are large orders and can not be sent express post typically take one working week for delivery as they need to be transported via road.

 

FURTHER QUESTIONS

Please contact us should you have any further questions regarding anything to do with freight or any other aspect of your experience in shopping with us. We truly make every effort to provide a first rate service and take pride in the manner in which we do business.