We take the risk out of ordering online:
If you receive any merchandise that you are unhappy with for any reason, simply return it to us within 14 days, in the condition that you received it and we will happily exchange or refund.
Return Terms and Conditions
All returns MUST be authorised by ballsports.com.au before goods are returned. Please call 07 55262877 or email ([email protected]) so one of our helpful staff can help and they will give you an RMA (Return Merchandise Authorisation) number which must be enclosed in return parcel.
All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty).
If you have a faulty item that you would like refunded, repaired or replaced, please contact our customer service team before sending the item back. If emailing regarding a fault, please attach pictures of the fault so the item can be assessed before a return is approved. In cases where a faulty item was received a pre-paid shipping label can be emailed to cover the return costs on the faulty item. Faulty items may be returned outside of the regular returns time frames providing the item is still under warranty. Please contact customer service for warranty periods.
We aim to have your refund or replacement processed within 24 hours of receiving; however some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed on a regular basis via email updates. This process usually takes around 2 weeks and once completed you should receive your refund or replacement within 1-7 business days.